Q: The state policy does not go into effect until September 20. Why are you making it mandatory for the show on September 19?
A: Since the beginning of the pandemic, Pechanga has remained ahead of the challenges faced as a result of COVID-19. Our first priority is the health and safety of our guests and Team Members. One day ahead gives us and our guests a head start on the protocols required.
Q: How do I show my proof of vaccination when I arrive?
A: You will be asked to show one of the below prior to entering the concert venue.
- Covid-19 Vaccination Record card (issued by the Department of Health and Human Services Centers for Disease Control and Prevention or WHO Yellow Card 1) which includes name of person vaccinated, type of vaccine provided and date dose administered); OR
- A photo of a vaccination card as a separate document; OR
- A photo of the client’s vaccine card stored on a phone or electronic device; OR
- Documentation of vaccination from a healthcare provider; OR
- Digital record that includes a QR code that when scanned by a SMART Health Card reader displayers to the reader client name, date of birth, vaccine date and vaccine type
NOTE: Proof of vaccination method must be accompanied by a valid photo ID.
Q: What types proof can be shown for concert entry?
A: The following are acceptable as proof of a negative COVID -19 test results:
- A printed document from the test provider or laboratory or
- An electronic test result displayed on a phone or other device from the test provider or laboratory.
- The information should include person’s name, type of test performed, and negative test result.
NOTE: Proof of negative COVID-19 test must be accompanied by a valid photo ID.
Q: What kinds of COVID-19 tests will be accepted?
A: The California Department of Health recommends a point of care test (antigen or molecular) within 24 hours of entry in asymptomatic individuals. If point of case testing is not available, we recommend a molecular test of asymptomatic individuals within 72 hours of the event with results available before entry.
Q: How soon before the event should I take a COVID-19 diagnostic test?
A: Testing should occur no sooner than 72 hours before the concert or event date. You must be able to receive test results within the time following the test and the concert start time.
Q: Do you allow test results from at-home COVID-19 tests?
A: No, an at-home testing kit result is not an acceptable form of proof of a negative COVID-19 status
Q: What if I forgot my ID that I will need to show along with my vaccination status or negative COVID-19 test?
A: Anyone without a valid ID showing a full vaccination status or negative COVID-19 test will not be permitted inside the venue. We must match the name on the ID with the name on the vaccination card or test.
Q: What if I forgot my proof of vaccination?
A: You will not be allowed into the concert venue.
Q: What if I don’t have time to get a COVID-19 test and await the results before the show date?
A: If you are not able or unwilling to show the required documentation, or are not able to get a test done with results back in time for the date of the show, you may request a refund up until the time of the show. Please refer to your online ticket transaction location for refunds of electronically purchased tickets. Please call the Pechanga Box Office at (888) 810-8871 or email firstname.lastname@example.org to request your refund if tickets were purchased at the Pechanga Box Office or over the phone through Pechanga.
Q: I’m from another country and have been fully vaccinated there with a vaccine not available in the U.S. Will that be acceptable for entry?
A: Yes, please be prepared to show your WHO Yellow Card (which includes name of person vaccinated, type of vaccine provided and date dose administered), along with a valid photo I.D.
Q: What if I have a medical condition or a religious belief that makes it so I cannot be vaccinated?
A: In a situation such as the above, we require that you are able to show results of a negative COVID-19 test taken no more than 72-hours prior to the time of the concert.
Q: I have a minor under 12 coming with me to the show. What will you need from them? I don’t have an ID for them.
A: Since the vaccine has not been approved for those under 12 years of age, a negative COVID-19 test taken 72 hours or less of the event will be required.
Q: Will I still have to wear a mask inside Pechanga’s concert venues?
A: Yes. Pechanga’s top priority is the health and safety of our guests and team members. Masks will still be mandatory to wear inside the concert venues, including during the shows, except while you are eating or drinking.
Q: I have a ticket but I don’t want to get vaccinated, nor do I want to get a COVID-19 test. What should I do?
A: A refund may be the best option for you at this point. Refunds will be issued from the point of purchase. Please refer to your online ticket transaction location for refunds of electronically purchased tickets.
Please call the Pechanga Box Office at (888) 810-8871 or email email@example.com to request your refund if tickets were purchased from the Pechanga Box Office.
Q: I have a ticket, am not vaccinated but would like to be so I can enjoy the show and other events at Pechanga. What should I do?
A: You can follow THIS LINK to find a vaccination site near you.
Fully Vaccinated people defined as:
People are considered fully vaccinated for COVID-19; two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or other vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson)