Hotel Guest Information
We thank you for your interest in staying with us at Pechanga Resort Casino. The safety of our guests, Team Members, the Pechanga Tribe and our community is and always has been our top priority. We strive to do all we can at Pechanga to make your experience with us the best, and safest, each and every time.
Please make note of these important changes and enhancements you may notice during your next visit. Thank you for choosing to stay with us at Pechanga Resort Casino.
At this time, valet service is not available. Guests may use the complimentary self-parking in the North Parking Garage off of Pechanga Parkway, or in the East Parking Garage off of Pechanga Resort Drive.
Should you need assistance from your car to hotel check in, please call (877) 711-2946.
Guest Check In
Guests will check in at the hotel front desk in the hotel lobby.
HOTEL ROOMS & EXPERIENCE
Cleaning, Sanitizing, Disinfecting
Following a guest’s departure, each room is again methodically cleaned, sanitized and disinfected using hospital grade cleansers that meet EPA standards.All Pechanga suites come standard with ceramic mugs and glassware that are cleaned and sanitized following every guest’s stay. All luxury guest rooms come with pre-sealed paper cups usable for hot or cold beverages.
Complimentary bottles of Pechanga water are placed in each room and suite ahead of a guest’s stay.
Housekeeping strictly follows the California Hotel Lodging Association (CHLA) guidelines on the Clean and Safe checklist.
Room service is available 24-hours a day. You can find the selections via your in-room television on Pechanga Dining Channel 3.
Extra Pillows, Blankets
The extra pillows and blankets you may be used to seeing in your hotel room closet have been removed at Pechanga. We are happy to provide them to you upon request. Please dial 0 from your hotel room telephone or message us using the Zingle app.
Pechanga Environmental Sanitation Team Members will clean and sanitize the elevators and button panels regularly.
Restaurants and Bars
Some of Pechanga’s restaurant and bar choices are not available at this time. Please refer to the EAT page on Pechanga.com for more information.
Guests wishing to dine at the Great Oak Steakhouse, Paisano’s Italian or Umi Sushi & Oyster Bar should make prior reservations either over the phone (951-770-8507 for Great Oak Steakhouse – 951-770-8506 for Paisano’s – 951-770-8504 for Umi) or via OpenTable.com.
Walk-up guests at Blazing Noodles, Pechanga Café, Bamboo, 1882 Cantina and Journey’s End will be put on a waitlist and will be sent a text message when their tables are available.
List of Amenities Not Currently Open
*Some business center needs can be handled for you at the Concierge Desk. Please visit them off of the main lobby for your email, word processing and print out needs.
Have a question not covered above? Please call us at (877) 711-2946 or email us at firstname.lastname@example.org.
Thank you and we look forward to seeing you soon.