Hotel Guest Information
We thank you for your interest in staying with us at Pechanga Resort Casino. The safety of our guests, Team Members, the Pechanga Tribe and our community is and always has been our top priority. We strive to do all we can at Pechanga to make your experience with us the best, and safest, each and every time.
Pechanga reopens its hotel to invited guests in a careful, incremental and phased approach as we did with the casino and many of our restaurants. Please make note of these important changes and enhancements you may notice during your next visit to Pechanga Resort Casino.
At this time, valet service is not available. Guests may use the complimentary self-parking in the North Parking Garage off of Pechanga Parkway, or in the East Parking Garage off of Pechanga Resort Drive.
Should you need assistance from your car to hotel check in, please call (877) 711-2946.
Upon entering Pechanga Resort Casino, you and all guests must first pass through a temperature screening kiosk. Any guest with a temperature of 100.4 degrees Fahrenheit or higher or who refuses to have his or her temperature screened will be asked to return home.
Face coverings are mandatory for all guests and Pechanga Team Members and must be worn at all times except when eating or drinking, or in a private space such as one’s hotel room. As an enhancement to our Pechanga Cares protocols, certain face masks and coverings are no longer allowed. These include:
Face masks with vents or valves
Balaclavas (cold weather coverings)
Guest Check In
Guests will check in at the hotel front desk in the hotel lobby. Appropriate physical distancing is required in this area, and throughout Pechanga where queueing may be necessary.
All hotel guests will receive a Pechanga welcome kit placed in their hotel rooms. These kits contain two face coverings and hand sanitizer. It is our pleasure to provide these to you.
HOTEL ROOMS & EXPERIENCE
Cleaning, Sanitizing, Disinfecting
All hotel rooms have undergone a thorough deep cleaning multiple times during the temporary closure. Following a guest’s departure, each room is again methodically cleaned, sanitized and disinfected using hospital grade cleansers that meet EPA standards against COVID-19. All paper products such as magazines and note pads, tissues and tissue boxes, ad cubes, bibles, as well as pens, have been removed from hotel rooms. All glassware and mugs have been removed and replaced with individually wrapped cups.
TV Remote, Bathroom Amenities
The television remote controls in our hotel rooms are disinfected after each guest’s departure, then placed inside a clear plastic bag and sealed with a sticker. Bathroom amenities such as soaps, shampoos, lotion, conditioner, bath gel and newly added travel tissue pack are all sanitized before being placed inside a plastic bag and sealed with a sticker.
Room service is available 24-hours a day. The menu is changed from its previous form before the temporary closure. You will either find a new paper room service menu or you can find the selections via your in-room television on the LodgeNet channel. The paper room service menu is discarded following each guest’s departure and a brand new one is placed in the room.
Extra Pillows, Blankets
The extra pillows and blankets you may be used to seeing in your hotel room closet have been removed at Pechanga. We are happy to provide them to you upon request.
Housekeeping will not automatically perform stayover or turndown service at this time. Should a guest request housekeeping service, guests must be out of the room before the housekeeping service begins.
Hotel Rooms Sealed
Following each room being cleaned, sanitized and disinfected, the door will be sealed with a sticker to the door jam so our guests know no one else has entered the room after its thorough cleaning.
Pechanga Environmental Sanitation Team Members will be stationed in the hotel lobby and will clean and sanitize the elevators and button panels regularly.
Table games in operation have plexiglass protection shields separating players from one another and from the dealer. Each table in operation has fewer gaming positions to allow for appropriate physical distancing. Table games dealers and guests must wear masks.
Every other slot machine in banks of slots on the gaming floor to provide appropriate distance between guests.
Restaurants and Bars
Pechanga’s initial phases of opening will offer limited restaurant and bar choices. Those that are open will offer limited seating and ensure appropriate physical distancing for guests. Team Members will remain six feet from guests when helping them whenever possible.
Guests wishing to dine at the Great Oak Steakhouse, Paisano’s Italian or Umi Sushi & Oyster Bar should make prior reservations either over the phone (951-770-8507 for Great Oak Steakhouse – 951-770-8506 for Paisano’s – 951-770-8504 for Umi) or via OpenTable.com.
Walk-up guests at Blazing Noodles, Pechanga Café, Bamboo and Journey’s End will be put on a waitlist and will be sent a text message when their tables are available. Guests may not congregate outside of restaurants while waiting to be seated. Guests must practice approved physical distancing while ordering at Blends Coffee & Wine Bar and at the Temptations Food Walk.
Pechanga bars in operation will allow seating at every third video poker position.
Amenities Not OpenNot currently open in Pechanga’s initial reopening phases are as follows:
|Spa Pechanga||Fitness Center||The Cove|
|Entertainment||Pechanga Buffet||Lobby Bar & Grill|
|Coveside Grill||Business Center|
Thank you and we look forward to seeing you soon.