Hotel Guest Information
We thank you for your interest in staying with us at Pechanga Resort Casino. The safety of our guests, Team Members, the Pechanga Tribe and our community is and always has been our top priority. We strive to do all we can at Pechanga to make your experience with us the best, and safest, each and every time.
Please make note of these important changes and enhancements you may notice during your next visit. Thank you for choosing to stay with us at Pechanga Resort Casino.
At this time, valet service is not available. Guests may use the complimentary self-parking in the North Parking Garage off of Pechanga Parkway, or in the East Parking Garage off of Pechanga Resort Drive.
Should you need assistance from your car to hotel check in, please call (877) 711-2946.
In accordance with July 2021 guidance from the Centers for Disease Control (CDC), Pechanga strongly recommends the use of face coverings while indoors or in communal areas, regardless of COVID-19 vaccination status.
Guest Check In
Guests will check in at the hotel front desk in the hotel lobby. Appropriate physical distancing is required in this area, and throughout Pechanga where queueing may be necessary.
All hotel guests may opt for a complimentary Pechanga welcome kit upon check in at the Front Desk. These kits contain two face coverings, sanitizing wipes and hand sanitizer. It is our pleasure to provide these to you.
HOTEL ROOMS & EXPERIENCE
Cleaning, Sanitizing, Disinfecting
Following a guest’s departure, each room is again methodically cleaned, sanitized and disinfected using hospital grade cleansers that meet EPA standards against COVID-19. All paper products such as magazines and note pads, tissues and tissue boxes, ad cubes, bibles, as well as pens, have been removed from hotel rooms. All glassware and mugs have been removed and replaced with individually wrapped cups.
Housekeeping strictly follows the California Hotel Lodging Association (CHLA) guidelines on the Clean and Safe checklist. In addition, Pechanga utilizes Electrostatic Disinfecting Sprayers throughout all Guest Rooms and Public Areas of the Hotel.
TV Remote, Bathroom Amenities
The television remote controls in our hotel rooms are disinfected after each guest’s departure, then placed inside a clear plastic bag and sealed with a sticker. Bathroom amenities such as soaps, shampoos, lotion, conditioner and bath gel are all sanitized before guest arrival.
Room service is available 24-hours a day. You can find the selections via your in-room television on Pechanga Dining Channel 3.
Extra Pillows, Blankets
The extra pillows and blankets you may be used to seeing in your hotel room closet have been removed at Pechanga. We are happy to provide them to you upon request.
Housekeeping will not automatically perform stayover or turndown service at this time. Should a guest request housekeeping service, guests must be out of the room before the housekeeping service begins.
Hotel Rooms Sealed
Following each room being cleaned, sanitized and disinfected, the door will be sealed with a sticker to the door jam so our guests know no one else has entered the room after its thorough cleaning.
Pechanga Environmental Sanitation Team Members will be stationed in the hotel lobby and will clean and sanitize the elevators and button panels regularly.
Restaurants and Bars
Some of Pechanga’s restaurant and bar choices are not available at this time. Please refer to the EAT page on Pechanga.com for more information. Those that are open will offer limited seating and ensure appropriate physical distancing for guests. Team Members will remain six feet from guests when helping them whenever possible.
Guests wishing to dine at the Great Oak Steakhouse, Paisano’s Italian or Umi Sushi & Oyster Bar should make prior reservations either over the phone (951-770-8507 for Great Oak Steakhouse – 951-770-8506 for Paisano’s – 951-770-8504 for Umi) or via OpenTable.com.
Walk-up guests at Blazing Noodles, Pechanga Café, Bamboo, 1882 Cantina and Journey’s End will be put on a waitlist and will be sent a text message when their tables are available. Guests may not congregate outside of restaurants while waiting to be seated. We ask guests to practice physical distancing while ordering at Blends Coffee & Wine Bar and at the Temptations Food Walk.
List of Amenities Not Currently Open
|Business Center||Motor Coach|
Thank you and we look forward to seeing you soon.