Hotel Guest Information
We thank you for your interest in staying with us at Pechanga Resort Casino. The safety of our guests, Team Members, the Pechanga Tribe and our community is and always has been our top priority. We strive to do all we can at Pechanga to make your experience with us the best, and most enjoyable, each and every time.
Please make note of these important changes and enhancements you may notice during your next visit. Thank you for choosing to stay with us at Pechanga Resort Casino.
HOTEL ROOM RESERVATIONS
All room reservations require a credit card deposit of the 1st night room charge and tax due at the time of booking.
Room reservations must be cancelled by 4PM, 2 days prior to the reservation arrival date to avoid the forfeit of the 1st night room deposit.
Pechanga valet is available upon arrival, or at any point during your stay at Pechanga Resort Casino. Simply pull your vehicle up to the Hotel Valet porte-cochère and one of our friendly attendants will assist you.
To pick up your vehicle, visit the Self Service Kiosk located right inside the doors of the Hotel Valet entrance. Click here to learn more about our valet services.
Guests may use the complimentary self-parking in the North Parking Garage off of Pechanga Parkway, or in the East Parking Garage off of Pechanga Resort Drive.
EV chargers are available complimentary to Pechanga guests in both parking garages.
Should you need assistance from your car to hotel check in, please call (877) 711-2946.
Guest Check In
Hotel check-in time is 4 p.m. Guests will check in at the hotel front desk in the hotel lobby. Early Check-in is available at an additional charge and based on availability.
Mobile Check In
Mobile check-in is available through the MyPechanga App. Click here for more information on using this helpful Pechanga guest resource.
HOTEL ROOMS & EXPERIENCE
Clean and Safe
Housekeeping strictly follows the California Hotel Lodging Association (CHLA) guidelines on the Clean and Safe checklist.
Green Key Certified
Rest easy knowing Pechanga Resort Casino is Green Key Certified. The Green Key certificate is a leading standard of excellence in the field of environmental responsibility and sustainable operation within the tourism industry. This prestigious certificate represents a commitment by businesses that their tourism establishments adhere to the strict criteria stipulated by the Foundation for Environmental Education (FEE).
Ways Pechanga helps the Earth include:
- Large size, refillable amenity bottles in each hotel room and suite
- Donation of gently used linens and robes to regional charity fighting homelessness
- Low flow water fixtures
- No stayover housekeeping service unless requested. This cuts down on use of laundry soap and cleaning products
Room service is available 24-hours a day. You can find the selections via your in-room television on Pechanga Dining Channel 3.
Pillows & Blankets
If you would like additional pillows and blankets for your room, please dial 0 and let our friendly housekeeping staff know. They will be glad to fulfill your request.
Pechanga Virtual Concierge
Assistance is a text away. Allow our Virtual Concierge to provide guests may request additional amenities, services and assistance through a text. Ahead of your stay, you will automatically receive a welcome text. Pechanga’s Reservation Department initiates the text provided you have provided your mobile telephone number during the reservation booking process.
Access to the Hotel floors require an active room key to access our secured hotel room floors.
Guest Check Out
Hotel check-out time is 11 a.m. Guests may check out with a text, via the in room television or at the hotel front desk in the hotel lobby.
Late check-outs are available at an additional charge and based on availability.
Thank you for choosing to stay with us at Pechanga Resort Casino.
Please check out the rest of Pechanga.com for complete information all we have here.
Pechanga is one of the largest resort/casinos in the U.S. You’re bound to find something to enjoy during your stay.
List of Amenities Not Currently Open
*Some business center needs can be handled for you at the Concierge Desk. Please visit them off of the main lobby for your email, word processing and print out needs.
Thank you and we look forward to seeing you soon.